Warranty, Repair & Support Policy

Responsible Support

Computa provides support, inspection, and repair services through clear procedures based on device condition, component availability, and customer information.

Product Warranty

Warranty coverage follows the terms of the relevant brand, distributor, principal, or official warranty issuer. Computa may assist with claims when administrative requirements are met.

Inspection and Diagnosis

Before repairs are performed, Computa may carry out an initial inspection to identify the issue. In certain cases, this process may be subject to a fee.

Repairs and Spare Parts

Repairs are carried out after the customer approves the estimated cost, components, and scope of work. Computa recommends the use of verified parts.

Data on Devices

Customers are responsible for backing up their data before submitting devices for inspection or repair unless there is a written agreement covering backup or data recovery.

Service Time Estimates

Service time estimates vary depending on the severity of the issue, queue length, spare-part availability, and warranty claim or vendor response processes.